Frequently asked questions
Answers about visits, prices, VR, escape rooms, parties, companies, location and gift cards — from the approved RAVEN knowledge base.
Visits & reservations
What are the opening hours?
RAVEN operates by reservation and according to availability. There is no walk-in policy that guarantees you can start at any moment. For a specific date and time, it is best to check the current availability.
Are you open at the weekend?
Weekend bookings are possible by reservation and according to availability.
Are you open on public holidays?
That is possible, but public holidays may have a different schedule or pricing structure. Please enquire about the desired date in advance.
Do I need to book?
Yes, booking is strongly recommended and is necessary for many activities. Without a confirmed reservation we cannot guarantee availability.
Can I still book for today?
Sometimes. For a same-day reservation it is best to call +32 496 93 17 93 directly to check the remaining availability.
How can I book?
Via the booking and quotation forms on the RAVEN website, or by contacting RAVEN. For companies and custom work, a quotation request can be submitted.
Is a completed booking form immediately a confirmed reservation?
No. A request is only final once RAVEN has accepted and confirmed it.
I did not receive a confirmation. What should I do?
If after approximately 36 hours you have still not received a reply or confirmation, please contact RAVEN by telephone. The request may not have arrived correctly.
Can I combine several activities?
Yes. Especially for groups, birthdays and corporate events, different activities can be combined in a single programme.
When should we be present?
For regular sessions, access is provided approximately 10 minutes before the start. For children's birthday parties, you are asked to be present approximately 15 minutes before the start.
Prices & packages
How much does regular VR cost?
Regular VR costs €35 p.p. for 1 hour, €55 p.p. for 2 hours and €80 p.p. for 3 hours. Group, birthday and corporate rates may differ from this.
How much does Jungle Dice cost?
From €30 p.p. The price per person decreases as the group gets larger. The price at the time of booking is binding.
How much does Rise of the Three-Eyed Raven cost?
From €30 p.p. The price at the time of booking is binding.
How much does Dusk of Ra cost?
From €35 p.p. For the 90-minute formula that is €45 p.p. Check at the time of booking which formula is available.
Wat kost karaoke?
Karaoke als extra bij een andere RAVEN-activiteit of formule kost €65 per uur voor de hele groep, ongeacht het aantal personen. Dit is de enige RAVEN-activiteit die per uur en niet per persoon geprijsd wordt. Dit tarief geldt niet voor de karaoke-extra bij een verjaardagsformule (€65 per groep).
How much does Birthday Budget cost?
€30 per person for 1 hour of VR. Minimum 8 and maximum 24 participants; at the maximum set-up, play is organised in groups. VR, soft drinks for the players and supervision are included. Please note: Birthday Budget has a higher minimum number (8) than Birthday Quest (6).
How much does Birthday Quest cost?
€40 per person for 1.5 hours of VR. Minimum 6 and maximum 24 participants. VR, soft drinks for the players and supervision are included.
How much do the corporate packages cost?
RAVEN Experiences, soft drinks included: 1 hour €35 p.p., 1.5 hours €45 p.p., 2 hours €55 p.p., 3 hours €80 p.p. and 4 hours €110 p.p. For custom work and large groups, the quotation is the final price.
How much does a physical escape room cost?
Jungle Dice and Rise of the Three-Eyed Raven start from €30 p.p. Dusk of Ra starts from €35 p.p.; for the 90-minute formula that is €45 p.p. For Jungle Dice, the price per person decreases as the group gets larger. The price at the time of booking is binding.
How much do the birthday packages cost?
Birthday Budget costs €30 per person for 1 hour of VR (minimum 8, maximum 24 participants). Birthday Quest costs €40 per person for 1.5 hours of VR (minimum 6, maximum 24). VR, soft drinks for the players and supervision are included. Big Bash costs €55 per person for 90 min VR, 60 min bar and 60 min LAN party. Extras such as pizza, karaoke or a VR escape room have their own rate.
VR & activities
From what age is VR allowed?
VR experiences and games are possible from the age of 8.
How many players can play a VR escape together?
2–4 players per team. That applies to Escape The Lost Pyramid, Beyond Medusa's Gate and Prince of Persia: The Dagger of Time. Multiple teams can play at the same time. Under optimal conditions, a maximum of 7 groups × 4 players = 28 players at once.
From what age is VR escape?
The minimum age for VR escape rooms is 10.
Hebben jullie karaoke?
Ja. RAVEN heeft een aparte karaokeruimte voor groepen. Karaoke kan bijgeboekt worden als extra bij een andere RAVEN-activiteit of formule. Apart boeken als enige activiteit is niet mogelijk.
Kan ik alleen karaoke boeken, zonder andere activiteit?
Nee. Karaoke is alleen beschikbaar als extra bij een andere RAVEN-activiteit of formule. Apart boeken als enige activiteit is niet mogelijk.
How long can I book karaoke for?
Karaoke is reserved by the hour. You pay for the number of hours the room is blocked for your group, not for the time you actually spend singing. A booked hour that you do not use in full is not refunded or credited.
Can eight people race at the same time?
In principle yes, with eight available simulators, depending on the operational configuration and software.
From what age can you race?
Sim racing is available from the age of 16. Additional conditions will be announced shortly.
Escape rooms
From what age may a child play a physical escape room?
From the age of 10 with an adult in the room. Without adult supervision, children can take part from the age of 12.
How many players is Jungle Dice for?
Minimum 3 and maximum 8 players.
How many players is Rise of the Three-Eyed Raven for?
Minimum 3 and maximum 6 players.
How many players is Dusk of Ra for?
Minimum 4 and maximum 6 players per room.
How many players can play a physical escape room?
That depends on the room. Jungle Dice: 3 to 8 players. Rise of the Three-Eyed Raven: 3 to 6 players. Dusk of Ra: 4 to 6 players per room (there are two Dusk of Ra rooms).
Parties & groups
Do you organise birthday parties?
Yes. RAVEN has special birthday packages with VR, supervision and optional extras.
From what age are the birthday packages?
The birthday packages are intended for ages 8 to 18. A VR escape room as an extra is from the age of 10.
Can we order pizza?
Yes. Pizza costs €15 per pizza as an extra.
Can we come with a small group?
Yes. Many activities are particularly well suited to small groups. The minimum size differs per escape room or package.
Companies & events
How many people can you accommodate?
RAVEN hosts both small visits and large group and corporate events. Programmes are possible for groups of up to 250 people, depending on the combination of activities and rotations.
How many people can take part?
From small teams to large events. Team-building programmes can be put together for groups of up to 250 participants, depending on activities and scheduling.
Which school packages are there?
There are four packages: Budget €20, Premium €30, Deluxe €60 and Elite €100 per participant.
Can companies book outside normal hours?
Yes, for corporate events, private hire and custom work, different start and end times can be discussed. This is always on request.
Location & how to get here
Where is RAVEN?
RAVEN is in Zaventem, close to Brussels and Brussels Airport.
What is the address?
Excelsiorlaan 16, 1930 Zaventem, Belgium. RAVEN is close to Brussels and Brussels Airport.
Is there parking?
Yes. There are approximately 100 parking spaces around the RAVEN building.
Is the parking free?
Yes. Parking at the location is free.
Where is the best place to park?
Around the building at Excelsiorlaan 16. On site, follow the available parking spaces and any directions from the team.
Can I come by bus or coach?
Yes, groups with a bus or coach can visit. For large vehicles it is advisable to agree the drop-off and any waiting area with RAVEN in advance.
Can I come by public transport?
Yes. RAVEN is in the airport and Zaventem area. Because train and bus connections can change, it is best to use the current NMBS/De Lijn journey planner for the travel date.
What is the nearest railway station?
Zaventem station is a logical train connection for the location. From there you can continue by local transport, taxi or another current connection.
Practical
What is RAVEN?
RAVEN is an indoor experience centre in Zaventem where technology, entertainment and events come together. You will find, among other things, virtual reality, physical escape rooms, VR escape rooms, karaoke, sim racing and interactive experiences. RAVEN welcomes individuals as well as birthday groups, schools, companies and larger events.
Is RAVEN only a VR centre?
No. VR is an important part of RAVEN, but we also have physical escape rooms, karaoke, racing simulators, event space and various other interactive or custom-made experiences.
Hebben jullie activiteiten zonder VR?
Ja. Fysieke escape rooms, sim racing en verschillende eventactiviteiten kunnen zonder VR worden georganiseerd. Karaoke kan bijgeboekt worden als extra bij een andere RAVEN-activiteit of formule.
Who is RAVEN for?
For friends, families, birthdays, schools, companies, associations and event organizers. The package is tailored to age, group size, available time and the type of experience you are looking for.
Are children welcome?
Yes. The minimum age depends on the activity. VR is possible from the age of 8; VR escape rooms from the age of 10; physical escape rooms from the age of 10 with an adult in the room (from 12 without); sim racing from the age of 16.
Wat is het telefoonnummer?
Kantoor: +32 2 615 14 88. Mobiel / WhatsApp: +32 496 93 17 93. Je kunt ook mailen naar info@raven-zaventem.be.
What is the general email address?
info@raven-zaventem.be
Gift cards
Hebben jullie cadeaubonnen?
Ja. Vraag een cadeaubon aan via de cadeaubonpagina; we nemen per e-mail contact op. Dat is een aanvraag per e-mail, geen automatische levering en geen betaling via deze site. De cadeaubon is 12 maanden geldig. Twijfel je of de ontvanger de bon op tijd zal gebruiken? Reserveer dan gewoon een activiteit.
Waarom zijn jullie zo strikt met cadeaubonnen?
Een cadeaubon is een aanvraag per e-mail, geen automatische aankoop via deze site. De cadeaubon is 12 maanden geldig. Overige voorwaarden volgen bij de opvolging. Twijfel je of de ontvanger de bon op tijd zal gebruiken? Reserveer dan gewoon een activiteit.
Hoe koop en gebruik ik een bon?
Via de cadeaubonpagina stuur je een aanvraag: naam, e-mailadres, optioneel telefoonnummer en een bericht (bijvoorbeeld gewenst bedrag, gelegenheid of ontvanger). We nemen per e-mail contact op. Dat is geen automatische levering en geen betaling via deze site. De cadeaubon is 12 maanden geldig.
Wat als de bon vervalt?
De cadeaubon is 12 maanden geldig. Er is geen automatische cadeaubon via deze site. Stuur een aanvraag; we nemen per e-mail contact op. Andere voorwaarden volgen bij die opvolging, niet via automatische levering of betaling op deze site.